Masterclass & Webinar Refund Policy
- Full refund if we cancel or you're charged twice.
- Partial refund or transfer if you cancel ahead of time.
- No refund for no-shows or your own connection problems.
In this policy:
1. Scope
This policy governs paid registrations for SilicaSecure masterclasses and webinars booked through silicasecure.com/masterclasses. It applies in addition to our Terms of Service. Where this policy and the Terms of Service conflict on the subject of masterclass or webinar refunds, this policy governs.
2. Cancellation by SilicaSecure
A full refund will be provided if the event is cancelled or cannot be conducted as scheduled. You do not need to submit a request in this case; we will contact you at the email address on your registration.
3. If you need to cancel
Cancel more than 7 days before the session and we'll refund in full. Within 7 days, we'll move you to the next running of the same masterclass at no cost, or refund 50%. Email us and we'll confirm within 2 business days.
We'll reply to every refund request within 2 business days.
4. Refund Review
Refund requests must be submitted with valid registration details and a brief explanation of the reason for the request. Each request will be reviewed individually. Refunds are not available for fraudulent, duplicate, or abusive claims.
To submit a request, email bookings@silicasecure.com and include the registration reference shown on your confirmation email, together with your reason for requesting a refund.
5. Non-Attendance
No refund will be provided for participants who do not attend the event.
6. Technical Issues
No refund will be provided for issues caused by the participant's device, internet connection, or network. Issues caused by SilicaSecure may be eligible for a refund or alternative access.
7. Payment and Registration Errors
A full refund will be provided for duplicate payments, incorrect charges, or cases where a paid seat cannot be honoured.
8. Refund Processing
Approved refunds will be processed to the original payment method and may take 5–10 business days to reflect, depending on the payment provider or bank. We do not issue refunds by cash, cheque, or to any account other than the one used for the original payment.
9. Contact
For refund requests and questions about this policy:
SilicaSecure Private Limited
New Delhi, India
Email: bookings@silicasecure.com